Ordering and shipping information
After you place your order you will receive a confirmation email with details of your purchase and shipping information. A second email will be sent to you when it is being processed and packed for shipping. A final notification will be sent once your package has been sent.
When will my order arrive?
Order processing time is 24-48 hours, excluding public holidays (state or national). Orders are sent from Jerrabomberra, NSW and once sent it can take 2 – 5 business days to arrive for Standard Shipping in Australia and 6 – 10 business days for International Economy Air shipping. Any orders with Express Post Shipping in Australia can take 1 – 5 business days depending on your location and Australia Post Guarantee Postcodes. We do not accept any responsibility for delays in shipping once the package has been lodged with Australia Post.
What is the shipping cost?
Standard shipping is $9.95 in Australia, Express Post shipping in Australia is $17.00, Standard International Air to New Zealand is $42 and $65 for all other international orders. Our international shipping cost is much higher due to the weight of the package and the requirement for tracking on all packages being sent overseas.
Do you offer expedited or express postage?
Yes, we offer Express Post in Australia for a flat rate of $17.00. For Express Post packages that are sent internationally, please email email@example.com to request this.
Where is local pickup?
We offer local pickup from Jerrabomberra, New South Wales. Once you have submitted your order, we will contact you to arrange a suitable pickup time and day.
What is your return policy?
If you are not completely satisfied with your purchase, it may be returned within 30 days of the order purchase date. The returned item must be unused and in the same condition as it was delivered. To request a refund, please send an email to firstname.lastname@example.org including the invoice number of your original purchase invoice and detailing the reasons for the return. For full details, see our returns and refund policy.